Once you have placed an order, you will receive an order confirmation from us by email. If you do not receive an order confirmation, your order may not have been placed. In that case, please contact us via email.
After receiving your order, the status is 'pending'. From the moment you place an order on Wereldstenen.nl until the moment the order reaches you, we will keep you informed about the status of the order. With every change in status, you will receive an email from us, but you can also check the status of your order at any time through our website. To do this, look in the user menu under 'Customer Data'. Below, you will find an explanation of the various statuses used by us.
Currently, you should expect a processing time of 2 to 3 weeks. This does not differ much from the old website. If you have not received your order within this time, you can send us an email. We will shorten this time in the coming months. However, it may also happen that you receive your order within 3 days. This depends on the type and size of the order.
- Pending - Your order has been placed and received by us. This is the first possible status. Payment information has been sent.
- Paid/In Process - Your order has been paid and is being assembled by us.
- Waiting - At least one of the products you ordered is not immediately available. The order will be shipped as soon as all items can be delivered.
- Shipped - The order has been shipped and will arrive soon. This is also the last possible status.
- Canceled - Your order has been canceled.